How do I cancel an order before shipment?

Send an email with your order ID to our international support team prior to shipment dispatch. Refunds for canceled pre-shipment orders are processed within 2 to 3 business days.

What is the policy for damaged or defective items upon delivery?

Report damaged or defective items within 24 hours of delivery with proof of issue. Eligible claims receive immediate exchange or replacement support.

What does the 1-Year International Warranty cover?

All Noise products come with a 1-year standard warranty from the delivery date covering manufacturing defects and operational failures under normal wear.

Return & Order Cancellation Policy

Customer & Partner Satisfaction Assurance

Our Commitment to Quality & Transparency

At Noise, we apply strict international quality control and manufacturing standards across our smartwatches and audio products. We provide clear, dependable cancellation, return, and warranty terms for our retail customers, bulk purchasers, and international distribution partners.

Order Cancellation (Before Shipment)

We encourage buyers to double-check order specifications before finalizing purchases. If you wish to cancel an order prior to dispatch, please contact our international support department promptly with your official Order ID.

Pre-Shipment Cancellations: Requests submitted before order dispatch are processed promptly. Approved refunds are initiated within 2 to 3 business days via the original payment channel.
Post-Dispatch Status: Once an order is processed or handed over to logistics carriers, immediate system cancellation is not feasible. In such cases, buyers should coordinate with customer support or refuse delivery upon carrier arrival.

Returns & Defective Goods Policy (After Delivery)

Despite multi-stage factory testing, accidental transport damage or rare component flaws may occur. Our defect handling procedure ensures swift protection for your inventory and purchases.

1. Damaged or Defective Items (24-Hour Notice)

If you receive a damaged package or defective product, please notify our team within 24 hours of delivery confirmation with the subject line "Damaged Product Received" along with photo or video evidence.

              Notice: Claims for transit damage or visible physical defects reported after the 24-hour delivery window cannot be accepted under standard carrier return terms.
            

2. Technical Performance Issues

If a product demonstrates functional anomalies, hardware faults, or firmware errors during setup, our engineering support team will assist with remote troubleshooting. If issues persist, eligible products qualify for swift replacement support.

1-Year Standard International Warranty

Every genuine Noise product comes backed by a 1-Year Limited Warranty from the verified date of delivery, protecting against factory defects in materials and workmanship.

Coverage Includes: Internal electronic failure, display malfunctions, sensor defects, and charging circuit issues under normal operation.
Exclusions: Damage resulting from liquid submersion beyond rated IP specs, unauthorized modifications, severe drops, physical abuse, or normal cosmetic wear.
Out of Warranty Products: Products beyond the 1-year warranty period are non-returnable; however, technical advice and troubleshooting documentation remain available for long-term partners.